Security Policy - Island Soap and Candle Works

Since islandsoap.com went live in 1999, there has never been a confirmed case of fraud reported by our customers as a result of a credit card purchase made with us.

We go to great lengths to keep your financial information private and safe. All credit transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected.  If that security were ever breached, it would cost you nothing — so you can buy online with confidence.

You may also wish to refer to our Privacy Policy.  If you have further questions, please call us toll-free at 1-800-300-6067 or e-mail us, including your name and mailing address, at contactus@islandsoap.com 

Your financial information is safe

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.

Your Transactions are Secure

When you've finished shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left or lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

You Assume no risk

In the unlikely event that anything happened with your credit card transaction, we would work with your card company to cover any cost and to minimize hassle for you.